A Story of Excellent Customer Service

customer service

We’d like to share one of our favorite stories with you. Once upon a time…

A boy walked into a store and asked if he could use the phone. The boy dialed a number and said to the person on the other end, “I’m calling to offer you the services of the best yard boy in town.” 

The person responded, “Well to tell you the truth, we feel we already have the best yard boy in town.”

“Well, if that’s the case,” said the boy, “congratulations, I’m really happy for you.” He then hung up the phone.

“Young man,” the store owner said, “I overheard, and must say, with a great attitude like that, you’ll have no trouble getting a job one day as a yard boy.”

“Oh, I’m already a yard boy,” he proclaimed. “In fact, I’m the yard boy for the people I just called. I was just checking up on myself.”*

We love that story because it shows a deep commitment to customer satisfaction like the one that we possess at Branham Electric. We don’t want “happy” customers; we want over-the-top impressed, ecstatic, raving customers who are confident that they have received the highest quality of electrical service and customer service. In order to achieve this goal, we ask for regular feedback from those we serve. Here are a few examples of what we have heard: 

Well the Branham Electric company finished up the third phase of work at our home today. Another fine job. They have been out to our home three times since March doing stellar quality work. Dave, and then Ryan the last two times, are a pleasure to work with. They listen to our needs and then execute, communicating [a lost art with some folks] throughout the projects to ensure we were on track and the finished product was as expected, and it was…each and every time. So thanks to Dave, and then Ryan [multiple times] and Jerry for scheduling and planning it out. I cannot give a higher recommendation than this, in my opinion.”

~Douglas Hart 

Branham Electric has been my choice for serious electrical and lighting projects for several years.  They have consistently delivered quality service with competitive pricing. They are prompt, knowledgeable, great at problem solving & cost saving.  Branham delivers quality every time.

~Bill Brueggen, Ariel Premium Supply, Inc.

Branham Electric provided the lighting system upgrade at our Missouri property presently leased by Rawlings Sporting Goods. This property is 400,000 square feet. Branham did an excellent job handling the logistics for a project of this size. They charted the entire facility’s original light levels and proposed a new system that not only offers an ROI is less than 2 years but generates over $90,000 in annual energy savings. Their bonus was securing a utility rebate check for over $81,850.

Branham’s fixtures, installation and recycling services are all top notch. When future needs arise at our Missouri area facilities my call will be to Branham Electric.

~Trey Hollingsworth, Hollingsworth Capital Partners

We invite you to become another of our extremely satisfied customers. Call us at 636-926-2001 to discover what we can do to make you smile and share the word.

  

*Story from Guerrilla Marketing Remix.


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